Privacy Policy

Privacy Policy

Introduction

Coventry City Council ("we", "us", "our") trading as Repairs and Maintenance Facilities Management Services is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Repairs, Maintenance, and Facilities Management Services.

Information We Collect

We may collect and process the following data about you:

- Personal Identification Information: Name, address, email address, phone number.

- Service Usage Information: Details of the services you have requested or used.

- Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

How We Use Your Information

We use your information to:

  • Provide and manage the services you request.
  • Improve our services and website.
  • Communicate with you regarding your requests and services.
  • Comply with legal obligations.

Data Sharing

We may share your personal information with:

  • Service providers who assist us in delivering our services.
  • Regulatory authorities and law enforcement agencies, if required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to: Access the personal data we hold about you. Request correction of any inaccurate data. Request deletion of your data, under certain conditions. Object to the processing of your data. Request restriction of processing your data. Request transfer of your data to another organisation. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Repairs and Maintenance Facilities Management Services, Coventry City Council,  Council House,  Earl Street,  Coventry CV1 5RR Email: RMFacilities@coventry.gov.uk Phone: +44 2476 832960